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Vaparettes General FAQ`s

PAYMENT PROCESSING

All payments are accepted through secure payment processing(Paypal).

DELIVERY

All orders are dispatched the same day if the order is received before 10am. Orders received after this time will be dispatched the next day. All goods are normally sent by first class post or a courier. Delivery time for this service is 1-5 working days in accordance with the guide lines from Royal Mail

RETURNS

If the product arrives to you damaged or in non working order we will replace your product with a fully working replacement. In the event of this happening please notify us within 10 days of receiving the product that you will be returning it for an exchange, we will of course replace the damaged item upon receiving and inspecting the damaged return. If for any reason you are unhappy with your purchase you can return it to us within 30 days of purchase in it`s original condition(customer is responsible for shipping charges) and we will issue a full refund for the price you paid for the item (this of course means that the item must be un-used in it`s original packaging ). Please note this policy does not affect your statutory rights.

WARRANTY for BATTERY, Clearomizer and Coils

Vaparettes warranties our batteries in the product from manufacturers defect and breakdown for 30 days from date of purchase . Batteries for electronic cigarettes including ones that are non replaceable inside box mods come with a 30 day guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return We think this is a fair policy as they can be subject to a lot of abuse. Because we do not not what you have been doing with your batteries, what charger you have used, how many times it’s been dropped, overtightening to clearomizer or charging lead, bent due to being left in a pocket when sitting down etc. Clearomizers , Atomizers and Coils are not covered by any warranty as most of these products are classed as disposable so may last anything from 1 week to 6 weeks depending on use, The first reason for this policy is the unknown.

We do not know what battery, mod or other device you are putting these items on (telling us does not solve this problem). Unregulated PV`s, High end mods, bad batteries, the wrong device, incompatibility, shorts in connectors, poor threading, deeper wells, different types of liquids all can cause a Coil head to malfunction, the coil to pop, burn out or otherwise not function properly. These are not the only causes and having previous coil packs work for you is not an indication that a particular coil pack is bad. Because we cannot be sure of what you are doing with your items or what has happened we cannot offer warranties on these items. All parts of an Electronic Cigarette are replaceable, they do not last indefinitely, in our experience after approx 4 months depending on use the longevity of the battery will start to shorten, this is because it is being charged every day so like all rechargeable battery cells they will eventually die.

Clearomizers and coils are under constant heat and use so eventually burn out and do not perform as when new, in our experience disposable clearomizers last between 2 to 6 weeks depending on use and even clearomizers and atomizers that you change the coils in will wear out eventually as they are being unscrewed and taken apart daily to fill with eliquid so things like the O rings etc can deteriorate. Coils normally last anything from about 10 to 20 days depending on use and type of setup, some people will get longer and some shorter.

WARNING

Our Eliquid contains Propylene Glycol and Nicotine. Propylene Glycol is used in everyday food substances and is considered safe by the FDA. Nicotine however is an addictive toxin and self administration is entirely at the users own discretion and risk. Do not ingest the liquid directly or have prolonged contact with the skin.

Keep out of reach of children.

Vaparettes are in no way responsible for the misuse and abuse of it`s products by you the consumer.

SAFETY

* When connecting battery to flylead do not over tighten.

* Do not leave battery on charge overnight.

* Do not leave batteries charging unattended.

* Do not store or carry batteries next to or near to coins, keys, metallic objects, speakers, mobile phones etc.

* Always remove battery from charger once the charge cycle is complete.

The chargers, usb leads we sell are are suitable for our products, do not use others.

Batteries for electronic cigarettes including ones that are non replaceable inside box mods come with a one month guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return